Delivery and Returns

Delivery and Returns

 New Zealand & International Shipping and Delivery



New Zealand Delivery

We offer a flat delivery charge of $7.95 for nationwide delivery, or FREE for orders over $100.

Once your order has been dispatched, you will receive an email with the tracking information.

Please note during major promotional events and public holidays such as Afterpay Day Sale, Easter, Anzac Day, Flash Sales, Labour Weekend, Seasonal Sales End Of Season Sales, Black Friday Sale, Christmas and New Year please allow up to an additional 5 business days for your delivery to be dispatched from our Distribution centre.

Where we deliver in New Zealand

 We deliver to all addresses nationwide in New Zealand (including PO boxes). For more information regarding delivery please visit www.nzpost.co.nz
For the most up to date delivery information please visit New Zealand Post who provide regular updates regarding their network status.
To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.

Once an order has left our Auckland distribution centre, Bendon Lingerie do not take responsibility for lost, stolen or damaged items in transit.

New Zealand Delivery Schedule


We deliver on business days (Monday to Friday, excluding public holidays).

Estimated Delivery Times Once Picked Up

North Island 1- 3 business days
South Island 2-4 business days


Note: During major promotional events and special occasions (such as Easter, Flash Sales, Labour Weekend, Seasonal Sales, Black Friday, Sale, and Christmas) please allow an additional 1-5 business days for your delivery to arrive.

New Zealand  Orders delivered while you are out


If you are not at home during the time of delivery, they will leave a card for you to call to rearrange delivery. You will have the option of arranging another delivery to either the same address, a different address, or a nearby NZ Post Depot depot or Post Shop.

You can manage the delivery of your parcel via your NZ, to redirect, nominate a safe place, or deliver to a collection point  post https://www.nzpost.co.nz/personal 


International Delivery


International Delivery is now available
We currently deliver to the following Countries; United Kingdom, Austria, Belgium, Croatia, Estonia, Finland, France, Ireland, Italy, Germany, Greece, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Spain, Slovakia, Slovenia, Hong Kong and Singapore

We offer flat Delivery to the following Countries
£15 to the United Kingdom,
€20 Euros to selected European Countries; Austria, Belgium, Croatia, Estonia, Finland, France, Ireland, Italy, Germany, Greece, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Spain, Slovakia, Slovenia
$120 HKD to Hong Kong
$20 SGD to Singapore.


Our International orders are delivered By Fedex International Priority Service

Our Product Prices Include local Taxes displayed on the product page.  At checkout any applicable duties and fees will be charged at the time of purchase.  


International Delivery Schedule


International Orders are packed on the next business day (Monday to Friday (excluding New Zealand public holidays).


Delivery Destination Estimated Delivery Times once Dispatched


United Kingdom 5-10 Business Days
Europe 5-10 Business days
Hong Kong - 5-7 Business Days
Singapore - 5 -7 Business Days

Note: During major promotional events and Holidays including those when an order is in transit. (such as Easter, Flash Sales, New Zealand Labour Weekend, Seasonal Sales, Black Friday, Sale, and Christmas) please allow an additional 1-5 business days for your delivery to arrive.

 

 

New Zealand Returns & Refunds

 

If you need more information? Please Contact us.

Please note Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR if you have purchased the incorrect size.  

Free returns and exchanges within 30 Days of purchase.

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 30 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:

  • Unworn
  • Unsoiled
  • Intact, with tags attached Preferably inside the original carton which it was sent to you to ensure the product is protected during transit. Unfortunately we will be unable to accept the return if the product is damaged
  • They were not purchased as Clearance - Final Sale.  Clearance- Final Sale is not eligible for refund or exchange.

For me. by Bendon Solutions we cannot accept returns on these if the packaging has been opened

Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR if you have purchased the incorrect size.  

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. In order to resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via email.

Please note: if you choose to send your items back to us, your original delivery fee is non refundable

If for any reason you would like to return your product, here are your options:

NEW ZEALAND RETURNS

In-store

Take the product to your nearest Bendon Lingerie Store.

Our trained staff will happily assist you instore, helping you to find your perfect size.

We’re happy to accept Online returns in store.  Please ensure you have your confirmation email and invoice slip from inside your package.


Please note: If you purchased Online using Paypal or Afterpay you will need to post this back to us as we cannot offer refunds in store via these payment methods.

New Zealand By Post Returns

Complete and print the Exchanges & Returns form here

Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.

Affix the pre-paid, pre-addressed label (included with your original order) to your package, making sure you cover or remove original address label. Just in case you have misplaced this, our address is:

Bendon Customer Service – Returns

8 Airpark Drive

Airport Oaks

MANUKAU 2022

Auckland

For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

 

Processing Refunds 

Visit your local Post Office and send the package back to us at the above address

For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

Once received, we will inspect and process your return. Please allow up to 28 days for the return to be processed.

Any refunds required will be processed back via your original form of payment

Any refunds required will be processed back via your original form of payment. Please note, postage and gift wrapping charges are non refundable.

Exchanges are currently unavailable.

 

International Returns and Refunds

 

All items purchased for return outside of New Zealand and Australia require the customer to organise and pay for their own return of the product to back to New Zealand.  For peace of mind, we recommend purchasing tracking so that you can track your parcel back to us.

Please note Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR if you have purchased the incorrect size.  

Returns are available within 30 Days Of Delivery

If you’re unhappy with the products you received from Bendon Lingerie, please return them within 30 days of delivery and we will provide a refund. Your products must be in the condition you received them:

  • Unworn
  • Unsoiled
  • Intact, with tags attached Preferably inside the original carton which it was sent to you to ensure the product is protected during transit. Unfortunately we will be unable to accept the return if the product is damaged
  • They were not purchased as Clearance - Final Sale.  Clearance- Final Sale is not eligible for refund or exchange.

For me. by Bendon Solutions we cannot accept returns on these if the packaging has been opened

Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR if you have purchased the incorrect size.  

Please note: if you choose to send your items back to us, your original delivery/ shipping fee, duties and fees are non refundable

Complete and print the Exchanges & Returns form here

Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.

Address your Return to the below address

Bendon Customer Service – Returns

8 Airpark Drive

Airport Oaks

MANUKAU 2022

Auckland

New Zealand

 

Processing Refunds 

Once we have received the goods and inspected them we can then process a refund.  Please allow up to 28 days for the return to be processed.

Any refunds required will be processed back via your original form of payment

Any refunds required will be processed back via your original form of payment. Please note that shipping, duties and fees are non refundable.

 

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. In order to resolve problems as quickly and efficiently as possible, we kindly ask that you contact us with a detailed description of the fault and photographs if possible.

Our quality care team will assess the damage and we will be in contact with you via email about next steps.

Need more information? Email us at contact@bendonlingerie.com